Your message is carried underneath the address label on your parcel. We strongly advise all our customers to include a message so that you will know who has sent you a gift. However, if they decide not to include a card we will simply state “No message”. If that happens, please feel free to give our Customer Service team a call on +44 (0) 1303 235625 and our customer service team will be happy to help. Please ensure you have your consignment number available when you phone.